CAPITAL GAS HEATING LTD - Boiler Replacement Specialists 

Terms and Conditions

 

• All work completed is under a one year warranty from the date of completion, where CGH will only repair any faults found in our work, free of charge.

 

• Capital Gas Heating will perform a free gas tightness test before commencing work. If any gas leak(s) are found in the property, the customer is liable to pay for any costs to find and fix the issue. Alternatively, C.G.H. will finish the agreed work, allowing the customer to arrange the solution for the gas leak(s) themselves. Note: Legally, Capital Gas Heating must ensure the gas supply is kept shut in case it is above the permissible allowance.

 

• In any instance whereby the customer wants to run the pipe work, which may need chasing or needs extra time further costs will be incurred.

 

• After commencing work, any alteration or deviation from agreed specifications, involving extra cost will be executed only upon written order and will become an extra charge over and above the quotation.

 

• Any obstruction in the way of pipe works/boiler installation will be removed, only with consent of customer, for the job to be completed professionally. C.G.H is not liable to repair or restore any building work.

 

• Capital Gas Heating will do mechanical engineering work mentioned on the contract page & this does not involve any building or carpentry work which may be required after the job has been completed.

 

• Capital Gas Heating will only carry on work if the payments have been made and received for finished work. Payment cannot be withheld upon completion of the agreed work. Installation certificates and warranty will only be handed to customer after full payment. Capital Gas Heating has the right to charge interest for late payment.

 

• All work will be completed in a workmanlike manner using specified materials for the price quoted above. This agreement is contingent upon strikes, accidents, acts of God, or any other circumstances beyond our control. Ownership of materials only passes to the customer upon full payment.

 

 

For new properties undergoing construction, the following conditions also apply:

 

• The price given is for standard/ordinary plumbing work, bath suits, basin pedestals, toilet pans sitting on the floor, radiator tails coming from the floors. Any chasing and drilling holes through concrete floors/walls e.g. for drainpipes, flue runs or other services must be managed by the customer.

 

• Customer will provide all necessary scaffolding whenever it is required before the job is begun; also access to the roof will need to be provided for vertical flues & the weather proofing is up to the customer/roofer.

 

• Any damage to our completed and tested work, caused by other craftsmen at site can cost from £250 to onward depending on time taken to repair damage.

 

Complaints:

• Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Ombudsman Services Ltd for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact Which? Trusted traders in the first instance on 0117 981 2929.